Remote control and post-sales services on tube processing machines

To acquire a BLM GROUP system means entering a protected environment. It is the world of post-sales services that BLM offers to clients in order to face in a simple, fast and efficient fashion the requirements in the margins of the productive process.

Levico Terme November 21, 2017. A skilled machine operator changes roles and I have to train a new one. I am away from the company but want to know the status of the production systems. I need technical support in order to solve a programming issue. I need equipment to do some new work. The BLM GROUP is capable of offering simple answers to these needs.
These days, providing efficient post-sales services is as important as supplying a powerful and reliable system. Each BLM GROUP client has access to a private website where customized online services can be found that meet their needs.

Best
BLMelements Suite Tool (BEST) is an application installed on the client’s computer that provides direct contact to their secure, customized area within the BLM GROUP website.
Through a simple and intuitive user interface, it is possible to check the software update status, receive information on new available packages, download and install new package options (including beta versions) and access training courses.
The online courses and tutorials are especially useful since they allow the operators to refresh forgotten topics or learn new concepts. The operator is guided through the execution of procedures and the use of software applications by videos spoken in their own language.

Tool-Designer
Tool Designer is a new online service provided by BLM GROUP that allows you to quickly get the bending equipment project that is required for a specific component.
From the drawing generated by VGP3D of the curve required, this application connects to a BLM GROUP server that makes available the project for the equipment needed.
This new service was introduced for the first time at INTUBE XVII.

WebApp
In Industry 4.0 the desire to know what the systems in your workshop are doing, even if you are away, is more than legitimate. The answer BLM GROUP proposes is called, “WebApp” a service installed in the client’s network that collects information from all BLM GROUP machines present in the workshop and makes it available to those who have access rights, regardless of where they might be. It is then possible to connect with a computer or smartphone and check the machine status: whether the systems are stopped or working, what they are actually doing and which stage of the work they have reached.

Teleservice
This was historically the first tool developed to offer remote support to an operator in trouble. It has evolved with time and is still an indispensable tool for a prompt and efficient technical support session. BLM's technicians can connect to any BLM GROUP system, with authorization from the client, to check the status of the system, determine the cause of possible anomalies and often provide detailed information in order to quickly resume system operation.