Spotlight on Cartacci Tube Machinery's after-sales service

Cartacci Tube Machinery's technicians are always available both remotely and on-site upon request for periodic and extraordinary maintenance. The Cartacci team ensures maximum machine performance over time, reduced downtime, and optimized productivity through a precise and reliable after-sales service.

RDT10V4UP-HOT: a case study on a hot tube straightening machine

Currently, the company’s team is involved in an extraordinary maintenance operation on an RDT10V4UP-HOT hot tube straightening machine at the facility of a major Colombian client in Malambo.

Driven by continuous customer feedback, Cartacci experts have developed an advanced version of the scale filtration prevention system, which can also be adapted to existing machines.

After over 15 years of continuous, three-shift operation, the client received a proposal to modernize the machine by replacing its roller holder cylinders. The new cylinder design, equipped with the scale filtration prevention system, will help reduce machine downtime for routine maintenance, thereby enhancing efficiency and extending the production cycle.

The cylinder replacement is personally overseen by Mr. Dario Zanchi, a Cartacci technician and designer of the scale filtration prevention system, working closely with the client’s mechanical technicians.

This synergy between the Italy-based company and its customers ensures continuous machine improvement, not only through new equipment sales but also by upgrading and modernizing existing systems.

For more information about Cartacci's after-sales support services, please contact the company's specialists using the details on its online stand.