ATE to provide continuous support through remote assistance

ATE, established in 1987, is an Italy-based company specializing in the design and construction of induction heating equipment and related automation, control, and supervision systems.

With restrictions on mobility in place, providing physical assistance has become more difficult. That is why ATE has implemented a continuous remote assistance service to meet production standards.
The enterprise has always been attentive to its customers' needs.
To date, the project has been a complete success.

The continuous support system basically consists of specific servers that store all process data (as well as other relevant data) and remote assistance modules that enable the connection between the equipment and the specialized ATE's operator.

This makes it possible to eliminate the most common critical issues, such as waiting times for a technical intervention and/or commissioning, as well as travel costs. It is also possible to search for targeted and specific solutions based on the request for information, carry out instant software checks and updates, analyses to maximize performance, and, if necessary, troubleshoot faults or implement special adjustments.

The numerous installations made so far will allow ATE customers to keep their business running efficiently even in the most competitive markets, recognizing the quality and uniqueness of the service.

We suggest you contact the company through the references on the left for more information.