Customer satisfaction at the forefront with Properzi consultancy solutions

Technology, which encompasses various technical and scientific disciplines, is a vast field of study focused on applying tools and methods to solve practical problems, optimize processes, and define operational strategies to achieve specific goals. More specifically, it refers to the study of applied sciences, particularly in the context of industrial transformation processes.

Fully leveraging available technologies can yield optimal—and sometimes unexpected—results. This is especially true for Properzi CCR lines, where in-depth knowledge and the ability to maximize plant performance can significantly increase profits while reducing costs.

With customer needs always top of mind, the Properzi team has built a structured technical consultancy, in 3 different ways: from the simplest, to the most articulated, from "virtual" to "on-site" assistance.

Continuus-Properzi: three consultancy formats for optimal line use

Here are Properzi’s three proposals:
1. Written Consultancy
2. Remote Assistance Service
3. Technical Audit at Customer's site

1. Written Consultancy

The most immediate solution, available with a simple click. Communication is handled quickly via email, and every request should be sent to: [email protected]. 

2. Remote Assistance 

This involves a direct connection between the Properzi Control Room and the customer’s PLC. Software and process specialists can remotely adjust or update parameters as needed to resolve specific issues.

3. Technical Audit at Customer site 

This option involves dispatching Properzi specialists to the customer's facility to assess the issue on-site and work directly on the equipment. It is typically used when remote support is insufficient or upon specific customer request.

Properzi’s consulting proposals have no limits; its services are fully customizable, with tailored packages designed to meet any technical requirement.

Contact the Properzi team at [email protected] for more information and a quote tailored to your needs.